/calls-v2) is an improved version of the classic Calls page, built for teams that need deeper control over how call data is displayed, filtered, and audited. It introduces a fully configurable column manager (including dynamic input/output columns and pinning), a Views menu with both predefined and custom saved views, at-a-glance summary cards, a streamlined single-row filter bar with a dedicated suspicious-call filter, an opt-in live-refreshing table with adaptive polling, an OK/KO review workflow with audit notes, inline tag editing, full and selective Excel exports, and a redesigned recording player with a waveform, adjustable playback speed, and a per-turn latency breakdown in the transcript.
The Advanced Calls View is currently rolling out alongside the classic Calls page. You can switch between the two at any time using the banner at the top of the page.
Switching between views
When you open the Advanced Calls View for the first time, you’ll see a migration banner at the top of the page confirming you’re on the new experience.- The banner reads “You’re viewing the new Calls page” with a Switch back to the classic view link — click it to return to the original Calls page (
/calls-old) at any time. - Your filters, column layout, and saved views on the Advanced Calls View are stored independently, so switching back and forth won’t affect either page.
- If you had previously customized columns on the classic Calls page, that configuration is automatically migrated into the Advanced Calls View the first time you visit it, so you don’t lose your existing setup.
The migration is one-time and read-only: it reads your old column visibility, sort order, page size, and any dynamic input/output columns you had defined on the classic Calls page, and reconstructs the closest equivalent layout in the Advanced Calls View. Only fixed columns that still exist in both column sets are carried over — the two sets aren’t identical — while your custom dynamic fields are rebuilt as-is, since their shape matches directly. From that point on, the two pages keep fully independent configurations.
Summary cards
At the top of the page, four summary cards give you an instant read on the calls currently matching your filters, without needing to scan the full table:- Volume — total number of calls matching the active filters.
- Avg. latency — the average AI response latency across those calls, so you can spot performance regressions at a glance.
- Avg. duration — the average call duration for the filtered set.
- Reviewed — how many of the filtered calls have already been marked as reviewed, so your team can track audit progress in real time.
Summary cards always reflect your current filters — including the Suspicious calls filter — so they update instantly as you refine your search.
Configurable and pinnable columns
Unlike the classic Calls page, the Advanced Calls View lets you fully customize which columns appear in the table, in what order, and which ones stay anchored in place.1
Open the Columns panel
Click the ⚙️ Columns button in the top-right corner of the page to open the column manager.
2
Show or hide columns
Toggle any column on or off. This includes standard fields (status, duration, agent, tags) as well as dynamic columns discovered automatically from your call inputs and outputs.
3
Reorder columns
Drag columns into the order that makes the most sense for your workflow.
4
Pin important columns
Click the pin icon next to any column to anchor it. Pinned columns are grouped together and stuck to the right edge of the table so they stay visible no matter how many other columns you add or how far you scroll horizontally. Reviewed and Actions are pinned by default, and admins also get the Links column pinned automatically (see below).
5
Reset to defaults
If you want to start over, click Reset to default inside the column manager to discard your custom visibility, order, and pinning, restoring the platform’s original column layout.
Dynamic fields are detected automatically from the structured inputs and outputs captured during your calls, so new fields from your agents show up as selectable columns without any manual setup. Each dynamic column is clearly labeled with its source — input or output — so you always know where the value comes from.
Admin shortcut links column
Admin users get an additional pinned column called Links, which gives one-click access to the raw call data on the provider side — the same shortcuts available on the classic Calls page, now built into the table itself.- Each row shows small icons linking directly to the call’s entry in Twilio and, when applicable, ElevenLabs, so you can jump straight into the provider dashboard for deep debugging without leaving the flow of your review.
- This column is only visible to admin users — it never appears, even briefly, for non-admin accounts.
- Like other pinned columns, Links stays anchored to the right edge of the table regardless of your column configuration, and it can be shown or hidden from the column manager like any other column.
Because this column depends on confirming your admin status, it may appear a moment after the rest of the table loads. This is expected and ensures non-admins never see it, even transiently.
Views
The 👁️ Views menu in the top-right corner is where you switch between different column-and-filter layouts. It’s split into two sections: a set of predefined views maintained by Meetzy, and My views — the layouts you save yourself.Predefined views
Predefined views are ready-made layouts covering common review tasks, so you don’t have to build a configuration from scratch for everyday use cases:- Call audit — a review-focused layout showing the call date, agent, caller, status, duration, tags, and recording, sorted by most recent first. Ideal for day-to-day quality checks.
- Latency monitoring — surfaces the average and maximum AI response latency alongside a latency sparkline, sorted by average latency descending, so the slowest calls float to the top.
- Compact overview — a stripped-down layout with just the date, agent, caller, status, and duration, for quickly scanning volume without the extra detail.
- Transfers & escalations — highlights transferred and ended calls together with tags and the call summary, useful for reviewing how escalations were handled.
Predefined views can be applied as many times as you like, but they can’t be renamed or deleted — they’re shared starting points, not personal views. If you want to tweak one, apply it first and then save your adjusted version under a new name in My views.
Custom saved views
Once you’ve configured your columns, pins, and filters the way you like, you can save that configuration as a named view and switch back to it whenever you need.1
Configure your table
Set up your columns, pinning, filters, and sorting exactly how you want them — starting from scratch or from a predefined view.
2
Open the Views menu
Click 👁️ Views in the top-right corner.
3
Save the current configuration
Type a name for your view in the input field and click Save current. Give it something memorable, like “Suspicious calls this week” or “My agent’s calls”.
4
Apply a saved view
Open the Views menu at any time and click a view’s name — predefined or your own — to instantly apply it. The active view is highlighted with a checkmark and its name appears next to the Views button. Use the ✕ icon next to one of your own views to delete it.
Saved views are stored per user, so each teammate can build their own set of named views — on top of the same shared predefined views — without affecting anyone else’s setup.
Live updates
Live polling is opt-in — the table doesn’t refresh in the background unless you turn it on, so it never surprises you mid-review.- Toggle Live near the top of the table to start polling for new calls automatically.
- While active, a small live indicator confirms polling is running.
- The refresh interval is adaptive: it automatically speeds up while new matching calls are actively coming in, and backs off to a more relaxed pace during quiet periods, so the table stays responsive without hammering the backend unnecessarily.
- Newly arrived calls that match your current filters are briefly highlighted in the table so they’re easy to spot as they come in.
- Live polling respects your current filters, sort order, and scroll position — turning it on won’t reset or interrupt what you’re looking at.
- You can turn Live off at any time to freeze the table at its current state, for example while you focus on reviewing a batch of calls.
Live polling automatically pauses while you’re interacting with elements like the review note editor, the tag editor, or an open modal, so you never lose in-progress input. It resumes once you’re done.
Filtering calls
The filter bar is organized into a single, evenly spaced row of controls followed by the status chips, making it easy to scan and combine filters without any layout jumping around as you use them.Date range
Choose from common presets (Today, Yesterday, Last 7 days, This month, etc.) or define a fully custom start and end date and time.Unlike the classic Calls page, day-based presets here (such as “Today” or “Last 7 days”) end at 23:59:59 of the last day, instead of rolling into 00:00 of the following day.
Agents
The agent filter uses a chip-based multi-select:- Start typing an agent’s name to search.
- Click an agent from the dropdown to add it as a chip.
- Remove a chip by clicking the ✕ on it, or clear all selected agents at once.
- Leaving the filter empty shows calls from all agents.
Tags
Tags work the same way as agents — search, select, and manage them as chips. This makes it easy to combine multiple tags to narrow down a specific segment of calls.Call ID
Filter directly by a specific Call ID when you need to jump straight to a known call, without scrolling through the rest of the table.Status
Filter by one or more call statuses, including Open, Closed, No answer, Voicemail, Busy, Failed, Transferred, and Blocked.Suspicious calls
The Suspicious calls filter is a one-click way to surface calls that are worth a closer look. It’s a client-side filter that flags a call as suspicious if any of the following are true:- The AI response latency was unusually high.
- The call ended with a problematic status (
no-answer,failed, orblocked). - The call’s goal was not met.
- The call has no transcript at all.
This is intentionally an OR condition rather than an AND condition. Combining several individual filters (like status) would only show calls matching all conditions, which tends to under-match what auditors actually want to review first. The Suspicious calls filter is designed to catch anything that looks off, from any angle.
Free-text search
Use the search box to look up calls by transcript content, independent of the other structured filters.Review and audit workflow
Each row in the table includes a Reviewed control that lets your team track which calls have already been checked, an OK/KO verdict, and an optional audit note — all editable directly inline, without opening a separate modal. This column is pinned to the right edge of the table by default, so it stays visible no matter how many columns you’ve added.1
Mark a call as reviewed
Click the review indicator on a call’s row to toggle its reviewed status inline. The Reviewed summary card at the top of the page updates immediately to reflect the new count.
2
Set an OK/KO verdict
Once you’ve listened to or read through a call, click OK or KO to record your audit verdict. Clicking the same verdict again clears it. Setting a verdict automatically marks the call as reviewed; clearing the reviewed toggle also clears the verdict.
3
Add an audit note
Click the note icon to open a small inline editor and write context about why the call was flagged, resolved, or worth revisiting — for example, explaining why a call was marked KO.
4
Save automatically
The reviewed toggle, the verdict, and the note text are all saved automatically a moment after you stop interacting — no need to click a separate save button.
Only one review note editor can be open at a time. Clicking outside the editor, or opening a note on another row, will close the current one.
The same OK/KO verdict, reviewed toggle, and note editor are also available inside the recording player modal, so you can complete your review right after listening to a call without going back to the table.
Inline tag editing
The Tags column lets you manage a call’s tags directly from the table, without opening the call’s detail view.1
Open the tag editor
Click into the Tags cell on any row to reveal the inline tag editor.
2
Add a tag
Start typing to search existing tags — an autocomplete dropdown suggests matching tags already used across your calls, so you can stay consistent instead of creating near-duplicate tags. Press Enter or select a suggestion to add it.
3
Rename a tag
Renaming isn’t a separate action — remove the old tag chip and add the new one in its place. Since tag suggestions are shared across calls, the new name immediately becomes available as a suggestion for every other call going forward.
4
Remove a tag
Click the ✕ on any tag chip to remove it from the call.
5
Save automatically
Tag changes are saved as soon as you add or remove a chip — there’s nothing else to confirm.
Tags added or removed inline are immediately reflected in the Tags filter’s suggestions, so newly created or renamed tags become searchable right away. Tags can also be added or removed from inside the recording player modal, staying in sync with the table row.
Exporting to Excel
The Advanced Calls View supports two export modes:- Export all filtered calls
- Export selected rows only
Click Export to Excel to export every call currently matching your active filters, respecting your selected columns.
Selective export is ideal for sharing a curated set of reviewed or suspicious calls with a manager or client, without exposing your entire filtered dataset. Because the review status, verdict, and audit note are always included in this export, it doubles as a ready-made audit trail you can hand off as-is.
Recording player
Clicking a call’s recording opens a redesigned player modal that puts the audio, the review controls, and the transcript side by side.Waveform, speed, and navigation
- The recording is rendered as a real waveform built from the decoded audio, not a generic progress bar — click anywhere on the waveform to seek instantly to that point.
- Use the ±10s buttons to skip forward or backward, or the play/pause button to start and stop playback.
- Choose a playback speed from the available presets (0.5x up to 2x) to review calls faster or listen more carefully to a tricky section.
- Download the original recording at any time with Download recording.
- If you opened the player from the table, previous/next arrows in the header (and the ← / → arrow keys) let you move to the adjacent call in your current filtered list without closing and reopening the modal.
Transcript with per-turn latency breakdown
The transcript panel shows the conversation turn by turn, with each agent reply annotated with “Replied in Xs”:- Click on a reply’s latency badge to expand a response-time breakdown, showing a stacked bar of exactly where that time went — for example, time spent transcribing the caller’s speech, generating the LLM response, and synthesizing the reply — along with the model used for that turn.
- User turns show how long the transcription took, when available.
- Tool calls made by the agent during a turn appear as their own expandable badges, so you can inspect what was called and what was returned without leaving the transcript.
This breakdown is what powers the Avg. latency summary card and the Suspicious calls filter’s high-latency check — the same underlying per-turn data is just made visible here so you can see exactly why a particular reply was slow.