/tickets) is where you track every support request tied to your account — bugs, feature requests, integration issues, and anything else our team is helping you with. It shows a live status for each ticket, plus a set of summary metrics so you can see how support is trending over time.
This page shows only tickets marked as public for your account. Internal notes and private follow-ups tracked by our team are not shown here, but nothing you need to act on is ever hidden from you.
Accessing the ticket list
Go to Tickets in the main navigation. If your account isn’t yet linked to our support system, you’ll see a notice instead of a ticket list — this doesn’t block you from opening new tickets, it just means historical data isn’t available yet. Reach out to us and we’ll get it connected.1
Open the Tickets page
Navigate to
/tickets. The page loads your most recent ticket data automatically.2
Wait for the initial load
While data loads, you’ll see placeholder cards in the metrics area and table. This is normal and usually takes a moment.
3
Refresh if needed
Click Actualizar (Refresh) at any time to pull the latest ticket statuses. This is useful right after an agent replies or resolves something.
Understanding the metrics
At the top of the page you’ll find four key numbers that summarize your account’s support activity:- Total tickets
- % Resolved
- Open now
- Median days to close
The total count of tickets matching your current filters. If no filters are active, this reflects your entire history.
Volume by month
Further down, a simple bar chart shows how many tickets were opened per month. The current (incomplete) month is marked with an asterisk (*) and rendered with a different style — don’t read a lower bar there as an actual drop in volume; it just hasn’t finished yet.
Most common topics
A horizontal bar list shows which ticket types are most frequent (e.g., Bug, Feature request, Integration). Clicking a bar toggles a filter for that type, letting you drill into just that category. Click it again to remove the filter.Using the search and filters
The ticket list supports several filters that can be combined:All filters apply instantly and update the metrics, monthly chart, and topic breakdown to match. Use the clear filters option to reset everything back to your full ticket history.
Opening the ticket detail panel
Click on any ticket row to open its detail panel. This shows:- Full title and description
- Current status, priority, urgency, and impact
- Creation, update, and (if applicable) resolution timestamps
- Due date, if one was set
- Resolution notes, once the ticket is closed
- Assigned agents
- Any subtasks tracked internally against the ticket
- Attached files or reference URLs
Creating a new ticket
1
Click 'Nuevo ticket'
This button is always available at the top of the page, even if your account isn’t yet linked to support history.
2
Fill in the details
Provide a clear title and description. Choose a ticket type from the dropdown — this helps route your request to the right team faster.
3
Submit
Once submitted, your ticket is created and immediately visible in your list. It will also sync with our internal tracking system automatically.
If you submit a ticket while offline or the request times out, it’s safe to retry — duplicate submissions are automatically prevented.
FAQ
- Why don't I see all my tickets?
- Why is the % resolved lower than I expected?
- Can I edit a ticket after creating it?
Only tickets marked as public for your account appear here. If you believe something is missing, contact your Meetzy representative.