> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetzy.es/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Details

> View transcription, recording, input/output data, and more for each call

# Call Details

Every call generates detailed data that helps you understand what happened during the conversation. The Call Details modal provides access to all information captured during the call.

## Opening Call Details

Click on any call row in the Call History table, or click the **View** button to open the details modal.

## Modal Layout

The Call Details modal is organized in a three-column layout:

| Panel     | Content                 |
| --------- | ----------------------- |
| ⬅️ Left   | Input Parameters (JSON) |
| 📊 Center | Call Information        |
| ➡️ Right  | Output Response (JSON)  |

## Input Parameters

The left panel displays the input JSON that was sent to initiate the call:

```json theme={null}
{
  "phone": "+1234567890",
  "customer_name": "John Smith",
  "appointment_date": "2024-02-15",
  "custom_fields": {
    "order_id": "ORD-12345"
  }
}
```

### Features

* **Copy Button** - Copy the entire JSON to clipboard
* **Syntax Highlighting** - Color-coded JSON for readability
* **Expandable** - Scroll through large input payloads

## Call Information

The center panel shows key metadata about the call:

| Field        | Description                             |
| ------------ | --------------------------------------- |
| Call ID      | Unique identifier (monospace, copyable) |
| Status       | Current status with colored badge       |
| Success      | ✓ Yes or ✗ No indicator                 |
| Playbook     | Agent name that handled the call        |
| Duration     | Call length in human-readable format    |
| From         | Origin phone number                     |
| To           | Destination phone number                |
| Email        | Contact email (if provided)             |
| Created Time | Timestamp when call was initiated       |
| Tags         | Labels applied to this call             |

### Status Badges

| Status      | Color     | Description               |
| ----------- | --------- | ------------------------- |
| completed   | 🟢 Green  | Call finished normally    |
| in-progress | 🔵 Blue   | Call is currently active  |
| failed      | 🔴 Red    | Call encountered an error |
| transferred | 🟣 Purple | Call was transferred      |
| no-answer   | ⚪ Gray    | Recipient didn't answer   |

### Analyze with Copilot

A new **Analyze with Copilot** button is available in the call information section that allows you to dive deeper into the conversation:

<Steps>
  <Step title="Open Copilot Analysis">
    Click the "Analyze with Copilot" button to navigate to the agent editor with this call's context pre-loaded
  </Step>

  <Step title="Automatic Context Loading">
    The system automatically loads the call's transcription and metadata into Copilot for immediate analysis
  </Step>

  <Step title="Ask Questions">
    You can now ask Copilot questions about this specific call, such as:

    * "What were the key topics discussed in this call?"
    * "How could the agent's response be improved?"
    * "What patterns do you see in the customer's behavior?"
  </Step>
</Steps>

<Info>
  The Copilot analysis maintains full context of the call, including transcript, input parameters, and output data for comprehensive insights.
</Info>

## Output Response

The right panel displays the output JSON containing all data captured during the call:

```json theme={null}
{
  "transcription": "Agent: Hello, this is Sarah from...",
  "summary": "Customer confirmed appointment for...",
  "sentiment": "positive",
  "output_params": {
    "appointment_confirmed": true,
    "preferred_time": "morning",
    "callback_requested": false
  },
  "evaluations": {
    "successful_greeting": true,
    "collected_requirements": true
  }
}
```

### Output Contents

<AccordionGroup>
  <Accordion title="Transcription">
    Full conversation transcript between the agent and the caller, with speaker labels.
  </Accordion>

  <Accordion title="Summary">
    AI-generated summary of the call's key points and outcomes.
  </Accordion>

  <Accordion title="Output Parameters">
    Structured data extracted from the conversation based on your Output Settings configuration.
  </Accordion>

  <Accordion title="Evaluations">
    Results of automated evaluations defined in your agent configuration.
  </Accordion>

  <Accordion title="Tool Calls">
    If the agent invoked any tools or webhooks, their requests and responses are included.
  </Accordion>
</AccordionGroup>

## Webhook Information

If your agent has a webhook configured, the bottom of the right panel shows:

| Field  | Value                         |
| ------ | ----------------------------- |
| Method | POST, GET, etc.               |
| URL    | Webhook endpoint              |
| Auth   | Authorization header (masked) |

<Info>
  The webhook section only appears if a webhook was configured and triggered for this call.
</Info>

## Recording Playback

If call recording is enabled:

1. An audio player appears at the top of the modal
2. Controls include play/pause, seek, and volume
3. Download option available for offline access

<Warning>
  Call recordings are stored for a limited time based on your plan. Download important recordings for permanent storage.
</Warning>

## Enhanced Analytics Workflow

The new Copilot integration streamlines your analysis workflow:

<CardGroup cols={2}>
  <Card title="Quick Analysis" icon="bolt">
    Jump directly from call details to Copilot analysis without losing context
  </Card>

  <Card title="Contextual Insights" icon="brain">
    Get AI-powered insights based on the specific call's transcription and data
  </Card>

  <Card title="Pattern Recognition" icon="chart-line">
    Identify trends and patterns across similar calls using Copilot's analytical capabilities
  </Card>

  <Card title="Agent Improvement" icon="arrow-up-right">
    Use call-specific analysis to refine agent prompts and behaviors
  </Card>
</CardGroup>

## Copying Data

### Copy Buttons

* **Copy Input** - Copies the entire input JSON
* **Copy Output** - Copies the entire output JSON
* **Copy Call ID** - Copies just the call identifier

### Feedback

When you copy data:

* The button changes to "Copied!" with a checkmark
* Reverts to normal after 2 seconds

## Common Use Cases

<CardGroup cols={2}>
  <Card title="Debugging" icon="bug">
    Review input params and output to diagnose why a call didn't perform as expected.
  </Card>

  <Card title="Quality Assurance" icon="check-double">
    Listen to recordings and check transcriptions to ensure agent quality.
  </Card>

  <Card title="Integration Verification" icon="plug">
    Verify that webhook data was sent correctly and contains expected values.
  </Card>

  <Card title="AI-Powered Analysis" icon="robot">
    Use Copilot to analyze call transcriptions and generate improvement recommendations.
  </Card>
</CardGroup>

## Keyboard Shortcuts

| Shortcut      | Action          |
| ------------- | --------------- |
| `Esc`         | Close the modal |
| Click outside | Close the modal |

## Next Steps

<CardGroup cols={3}>
  <Card title="Call History" icon="list" href="/calls/call-history">
    Return to searching and filtering calls.
  </Card>

  <Card title="Copilot Analysis" icon="brain" href="/agents/copilot">
    Analyze calls with AI-powered insights.
  </Card>

  <Card title="Reporting" icon="chart-line" href="/calls/reporting">
    Generate reports from your call data.
  </Card>
</CardGroup>