> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetzy.es/llms.txt
> Use this file to discover all available pages before exploring further.

# Greetings

> Configure welcome messages for inbound and outbound calls with multilingual templates

## What are Greetings?

Greetings are the initial messages your agent speaks when a call begins. Different greeting types are used depending on whether the call is inbound (customer calling you) or outbound (your agent calling the customer).

<Info>
  A well-crafted greeting sets the tone for the entire conversation and helps establish trust with callers.
</Info>

## Types of Greetings

### Inbound Greeting

Used when a customer calls your phone number. The agent should:

* Identify the company
* Welcome the caller
* Offer assistance

**Example:**

```
Hello, thank you for calling Acme Corp. My name is Sarah, 
how can I help you today?
```

### Outbound Greeting

Used when your agent initiates a call to a customer. The agent should:

* Introduce themselves
* State the purpose of the call
* Verify they're speaking with the right person

**Example:**

```
Hello, am I speaking with {{customer_name}}? 
Hi, this is Sarah from Acme Corp. I'm calling about 
your recent inquiry regarding our services.
```

## Multilingual Template System

The Advanced Editor provides pre-built greeting templates for multiple languages with country flags and categorized options. This system allows you to quickly apply professional greetings that match your agent's configured language.

### Available Languages

<Tabs>
  <Tab title="🇪🇸 Spanish">
    **Inbound Templates:**

    * "Gracias por llamar a \[Empresa]. ¿En qué puedo ayudarle?"
    * "Hola, ha contactado con \[Empresa]. ¿Cómo puedo asistirle?"
    * "Buenos días/tardes, habla con \[Empresa]. ¿En qué le puedo ayudar?"

    **Outbound Templates:**

    * "Hola, ¿hablo con \[Nombre]? Soy \[Agente] de \[Empresa]."
    * "Buenos días \[Nombre], le llamo de \[Empresa] en relación a..."
    * "Hola \[Nombre], soy \[Agente] y le contacto desde \[Empresa] porque..."
  </Tab>

  <Tab title="🇺🇸 English">
    **Inbound Templates:**

    * "Thank you for calling \[Company]. How may I help you today?"
    * "Hello, you've reached \[Company]. How can I assist you?"
    * "Good morning/afternoon, this is \[Company]. How may I help you?"

    **Outbound Templates:**

    * "Hello, may I speak with \[Name]? This is \[Agent] from \[Company]."
    * "Hi \[Name], this is \[Agent] calling from \[Company] regarding..."
    * "Good morning \[Name], I'm \[Agent] from \[Company] and I'm calling about..."
  </Tab>

  <Tab title="🇫🇷 French">
    **Inbound Templates:**

    * "Merci d'appeler \[Entreprise]. Comment puis-je vous aider?"
    * "Bonjour, vous avez joint \[Entreprise]. Comment puis-je vous assister?"
    * "Bonjour, vous êtes en ligne avec \[Entreprise]. Que puis-je faire pour vous?"

    **Outbound Templates:**

    * "Bonjour, puis-je parler à \[Nom]? Je suis \[Agent] de \[Entreprise]."
    * "Bonjour \[Nom], je vous appelle de \[Entreprise] concernant..."
    * "Bonjour \[Nom], c'est \[Agent] de \[Entreprise], je vous contacte au sujet de..."
  </Tab>

  <Tab title="🇩🇪 German">
    **Inbound Templates:**

    * "Vielen Dank für Ihren Anruf bei \[Unternehmen]. Wie kann ich Ihnen helfen?"
    * "Hallo, Sie haben \[Unternehmen] erreicht. Wie kann ich Sie unterstützen?"
    * "Guten Tag, hier ist \[Unternehmen]. Was kann ich für Sie tun?"

    **Outbound Templates:**

    * "Hallo, spreche ich mit \[Name]? Hier ist \[Agent] von \[Unternehmen]."
    * "Guten Tag \[Name], ich rufe von \[Unternehmen] an bezüglich..."
    * "Hallo \[Name], hier spricht \[Agent] von \[Unternehmen]. Ich rufe an wegen..."
  </Tab>

  <Tab title="🇮🇹 Italian">
    **Inbound Templates:**

    * "Grazie per aver chiamato \[Azienda]. Come posso aiutarla?"
    * "Salve, ha raggiunto \[Azienda]. Come posso assisterla?"
    * "Buongiorno, è in linea con \[Azienda]. In cosa posso aiutarla?"

    **Outbound Templates:**

    * "Salve, parlo con \[Nome]? Sono \[Agente] di \[Azienda]."
    * "Buongiorno \[Nome], la chiamo da \[Azienda] riguardo a..."
    * "Salve \[Nome], sono \[Agente] di \[Azienda] e la contatto per..."
  </Tab>

  <Tab title="🇵🇹 Portuguese">
    **Inbound Templates:**

    * "Obrigado por ligar para \[Empresa]. Como posso ajudá-lo?"
    * "Olá, você contatou \[Empresa]. Como posso assisti-lo?"
    * "Bom dia/tarde, você está falando com \[Empresa]. Em que posso ajudar?"

    **Outbound Templates:**

    * "Olá, falo com \[Nome]? Sou \[Agente] da \[Empresa]."
    * "Bom dia \[Nome], estou ligando da \[Empresa] sobre..."
    * "Olá \[Nome], sou \[Agente] da \[Empresa] e estou entrando em contato porque..."
  </Tab>
</Tabs>

## Using the Template System

<Steps>
  <Step title="Access Templates">
    In the Greetings section, click the "Templates" button next to either the Inbound or Outbound greeting field.
  </Step>

  <Step title="Browse Languages">
    A dropdown menu will appear showing all available languages with their respective country flags for easy identification.
  </Step>

  <Step title="Select Template">
    Choose the template that matches your agent's language configuration and call type (inbound/outbound).
  </Step>

  <Step title="Customize Parameters">
    The template will be inserted into the text field. Replace placeholder brackets like \[Company] and \[Agent] with your actual values or dynamic parameters.
  </Step>
</Steps>

<Warning>
  Ensure your chosen template matches your agent's configured language for optimal performance and natural conversation flow.
</Warning>

## Enhanced Dynamic Parameters

Make greetings personal and dynamic by including input parameters with enhanced functionality:

### Standard Parameters

```
Hello {{customer_name}}, this is Sarah from Acme Corp. 
I'm calling about your order {{order_number}} which is 
scheduled for delivery on {{delivery_date}}.
```

### Advanced Parameter Features

* **Automatic fallback**: Parameters gracefully handle missing values
* **Type-aware formatting**: Dates, numbers, and text are formatted appropriately
* **Conditional rendering**: Content adapts based on parameter availability

<Tip>
  Use the fallback phrase feature to ensure your greeting always works, even when dynamic parameters are unavailable.
</Tip>

## Fallback Phrases (Optional)

The new fallback system provides a safety net for your greetings:

### How Fallbacks Work

* **Primary greeting** uses dynamic parameters and full personalization
* **Fallback greeting** activates when any parameter is missing or empty
* **Seamless transition** ensures calls always start professionally

### Setting Up Fallbacks

<Steps>
  <Step title="Enable Fallback">
    Click the "Fallback phrase (optional)" toggle below your main greeting.
  </Step>

  <Step title="Write Simple Version">
    Create a simplified version of your greeting without dynamic parameters.
  </Step>

  <Step title="Test Scenarios">
    Your fallback will automatically activate when parameters are unavailable.
  </Step>
</Steps>

**Example Configuration:**

```
Primary: "Hello {{customer_name}}, this is {{agent_name}} from {{company}}..."
Fallback: "Hello! Thank you for calling. How can I help you today?"
```

## Configuring Greetings

<Steps>
  <Step title="Open Greetings Section">
    Navigate to the Greetings section in the left panel (👋 icon).
  </Step>

  <Step title="Choose Template or Custom">
    Either select a template from the dropdown or write a custom greeting.
  </Step>

  <Step title="Add Parameters">
    Include dynamic parameters using the {{parameter_name}} syntax.
  </Step>

  <Step title="Set Fallback (Optional)">
    Configure a fallback phrase for when parameters are unavailable.
  </Step>

  <Step title="Save Changes">
    Click Save to apply your greetings configuration.
  </Step>
</Steps>

## Language-Specific Best Practices

### Spanish Greetings

* Use formal "usted" form for professional calls
* Include time-appropriate greetings (buenos días/tardes)
* Maintain warm but respectful tone

### English Greetings

* Keep it concise and professional
* Use clear, simple language
* Include company identification early

### French Greetings

* Use appropriate formality level (vous/tu)
* Include proper salutations
* Maintain politeness throughout

### German Greetings

* Use formal address (Sie)
* Be direct but courteous
* Include proper titles when available

### Italian Greetings

* Use formal Lei form for business
* Include warm but professional tone
* Consider regional variations

### Portuguese Greetings

* Distinguish between PT and BR variants
* Use appropriate formality level
* Include welcoming language

## Greeting Tips

<AccordionGroup>
  <Accordion title="Match Agent Language" icon="language">
    Always ensure your greeting template matches your agent's configured language for natural conversation flow.
  </Accordion>

  <Accordion title="Keep It Brief" icon="hourglass-half">
    Long greetings can frustrate callers. Aim for 2-3 sentences maximum across all languages.
  </Accordion>

  <Accordion title="Use Fallbacks Wisely" icon="shield-check">
    Set up fallback phrases for critical dynamic parameters to ensure calls always start smoothly.
  </Accordion>

  <Accordion title="Test Parameters" icon="flask">
    Verify that all dynamic parameters work correctly before deploying your agent.
  </Accordion>

  <Accordion title="Cultural Sensitivity" icon="globe">
    Consider cultural norms and expectations for each language when crafting greetings.
  </Accordion>
</AccordionGroup>

## Best Practices by Call Type

### Inbound Calls

* ✅ Identify your company immediately
* ✅ Thank the caller for calling
* ✅ Use welcoming, helpful tone
* ✅ Offer assistance clearly
* ✅ Match the caller's language

### Outbound Calls

* ✅ Introduce yourself and company
* ✅ Verify you're speaking with the right person
* ✅ State the purpose briefly
* ✅ Be respectful of the recipient's time
* ✅ Use appropriate formality level

## Example Greetings by Industry

### Customer Support (Multilingual)

<Tabs>
  <Tab title="English">
    ```
    Thank you for calling {{company_name}} Support. 
    This is {{agent_name}}. How can I help you today?
    ```
  </Tab>

  <Tab title="Spanish">
    ```
    Gracias por llamar al soporte de {{company_name}}. 
    Habla {{agent_name}}. ¿En qué puedo ayudarle?
    ```
  </Tab>
</Tabs>

### Sales Calls (Multilingual)

<Tabs>
  <Tab title="English">
    ```
    Hello {{customer_name}}, this is {{agent_name}} from {{company_name}}. 
    I'm calling about your recent inquiry. Do you have a moment to chat?
    ```
  </Tab>

  <Tab title="French">
    ```
    Bonjour {{customer_name}}, c'est {{agent_name}} de {{company_name}}. 
    Je vous appelle concernant votre demande récente. Avez-vous un moment?
    ```
  </Tab>
</Tabs>

## Next Steps

<CardGroup cols={2}>
  <Card title="System Prompt" icon="file-lines" href="/getting-started/create-agent#system-prompt">
    Define agent personality and behavior
  </Card>

  <Card title="Voice Configuration" icon="microphone" href="/advanced-editor/voice-settings">
    Configure voice and language settings
  </Card>

  <Card title="Dynamic Parameters" icon="code" href="/advanced-editor/parameters">
    Learn about parameter management
  </Card>

  <Card title="Evaluations" icon="check-double" href="/advanced-editor/evaluations">
    Test greeting effectiveness
  </Card>
</CardGroup>